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Avoid this resort (specifically Condo 2321), our stay was full of bed bugs, a filthy room, and a staff that was unwilling to help until things got bad.Our stay at Chula Vista involved bed bugs, a dirty room, and a staff that was reluctant to help.Be aware that the condo side of Chula Vista is partially privately owned and the staff is reluctant or unwilling to help you if your specific condo isn't technically owned by the resort.When we arrived at our room it was clear it hadn't been cleaned in some time (we later found out that private owners are allowed to opt out of cleaning services). It was late, so we accepted that we'd have to stay here for the night, but we went down to the lobby to request new sheets because we found a bug on one of them. The lobby was closed, which I've never seen before at any resort or hotel, and when we went to the hotel lobby they told us they couldn't help us because that was the condo side, not their responsibility.The next morning, I woke up to a large bed bug crawling on my arm. We jumped out of bed and pulled the sheets up... and I've never seen more bed bugs in my life. There were huge ones down to tiny ones, meaning they'd been there for some time.We tried to call the condo owner, between all of us it must've been around 50 times, they never answered. We then went to the hotel lobby (the condo lobby was still closed) and tried to get help from the staff. They were, again, unwilling to help, telling us they couldn't do anything because the condo was privately owned. My father in law started yelling at them, telling them they needed to help us. I don't agree with yelling at any staff, but he was understandably frustrated. Then, the Director of Operations came over to help us. He quickly got our room cost refunded and moved us to another room that he inspected with my mother in law. He was very helpful and we were grateful for the new, clean room. I do feel it's important to note that we still paid for the new room. But, he at least helped us. He asked us not to write a review since the condo was privately owned, but I don't want anyone else to have to experience what we went through here.Five days later I have bites all over my hands, elbows, and neck. And on top of that, we had limited time in the Dells and half of that time was spent dealing with the resort. We really didn't get to have the vacation we had planned and needed, because the owner couldn't clean the room.

We stayed in a condo so I can’t speak to the other types of rooms, but the condo was in need of updating. The carpet was disturbingly stained and dirty. The room itself seemed otherwise decently clean, but the building was not - dirty floors and elevators. The check-in process took at least 45 minutes, after which we were sent to another attendant for “parking validation,” which was actually a sales pitch for future bookings— felt a bit sneaky as no parking validation was even needed. The location was good, water park was decent with short lines, but we would not stay here again.

I reserved the room and breakfast on the phone for my family vacation.As soon as we get there the receptionist told me that there is no breakfast included in my reservation. I told her that the guy on the phone told me everything is included and our conversation is recorded. Finally the manager traced our conversation and confirmed that I was right and she offered me breakfast for free. And the issue is resolved.Thanks managers!!!!Besides that our stay at Chula Vista was great.See you next time.

This was our second visit here. Nice place. Had all we needed for entertainment for the kids. Plus it isn't so huge that you lose your kids. Our room was clean. Only wished that we had known about the buffet breakfast. Probably would have eaten that. Probably would return

Hotel is old and it shows. As much as like to give positive reviews this won't happen. Had a golf villa room reserved it was must and asked to be moved to the tower, not much better, moved into a 1,000 sq ft condo for two people but at least it didn't smell. Resort and park are fine. Steakhouse was a pleasant surprise. Staff are friendly and did their best to help the situation. Needs a 25 million dollar remodel

Our stay at Chula Vista was from 11/3-11/5 and our party checked out at around 8:00am on 11/5. I was very disappointed in my stay here. This was my first and last time unfortunately. When we first checked in, Carol was very wonderful! She was very pleasant and friendly, she checked us in and answered all of our questions with respect and kindness. When we made it to our room, to say I was disgusted is an understatement. We had multiple issues when we walked in to the room initially. There were multiple places with some significant damage. I’m attaching all of the pictures for reference. There was a hole on the door to the semi-private room, the mini fridge had multiple places were it was cracked, chipped, or just broken. After taking the pictures and going down to the front desk and reporting the damage I went back to the hotel room to meet up with my group, we found more damage and many dead bugs. There were so many dead bugs I couldn’t even stay in the room for very long. We also then started finding live bugs. So I went back to the front desk and politely requested to move rooms and explained my concerns about the current one. The nice lady who started helping me was very apologetic and empathetic towards us and our situation. The manager or supervisor that came over to help us was not. I want to say her name was Nadia, or something similar, and she was not apologetic or empathetic. In fact she seemed annoyed and upset about the request, and the fact our first receptionist called her over. She did not offer any upgrades or even just saying “that sucks” she just seemed annoyed by our request. Our original room was 4421 and we were moved to 4221. When switching the rooms the supervisor did have our room checked over by another employee before letting us enter. I had arrived to the room when the staff member was still inspecting the room, and when he exited the room he left to grab a vacuum cleaner (he did not inform me what or where he was going but returned with the vacuum) and left me in the hallway. After he conducted the room check we still found multiple points of damage. Our new room was smaller, not by much, but enough where it was noticeable to our party. We also continued to find multiple bugs in our room. The final count was 5-6 after moving to the new room. This was overall a very terrible experience and I don’t know if there is anything you can offer us, but I still want to let you know so your staff can be better equipped in the future. Thank you for your time.

I feel mixed about the Chula Vista. This was my first time staying here. I've stayed at just about every other resort in the Wisconsin Dells, but wanted to try somewhere different. First, and as many others have stated, the Chula Vista is outside of the dells and not in the main strip area, which may be appealing if you're not looking to spend time in the downtown area. That's about 15-20 minutes away from here. We thought the service was good. Staff was very friendly and helpful. The bartenders were great and made an excellent margarita. We did not try any of the food on-side, as the reviews were terrible. We stayed in a two bedroom condo. The rooms were very MEH. I have a 10 month old who is climbing on and chewing everything in sight, so I quickly wiped things off to see how clean the room was and I wish I didn't look at the rag... it was black. The floors, counters, remotes, appliances, EVERYTHING had to be cleaned. The beds were very hard and did not have fitted sheets, which grossed me out. I didn't like that there was just a plain sheet between me and the mattress. One plus was that the rooms and living space were huge! We didn't expect that. The waterpark was average. Definitely smaller than the Wilderness, Great Wolf Lodge, Kalahari, etc., so go into it with that in mind. As others have stated, maybe the Chula Vista is better for smaller kids. The big kids slides were still pretty fun and lines weren't bad when we went in February. The pool area, like the rest of the resort, is quite run down. I tried not to look at things too closely. Overall, I'm disappointed given the cost (1k/night) and wished we wouldn't stayed at the tried-and-true Wilderness or Kalahari.

My total experience seemed average during my stay. Nothing special really. They were renovating the Starbucks area by the front desk during my stay in April, so maybe that would give the place some lift up later this year. I was there for a conference and honestly, the staff did a good job accommodating overall.I would have giving the service top marks but because of the mixed messages, I have decided to not do that. When I arrived, I asked a front desk staff if they could clean my room and she said they only clean the room upon request during a stay but that the staff work from 8am-4pm so, she could not send cleaning crew up because they were done for the day. But, she claimed to schedule cleaning for 1:30pm the next day. That time came and went. Eventually, I went to follow up at the front desk and a staff basically said there was nothing booked but she called a supervisor who said the same thing. But then he permitted the room to be cleaned. The cleaning was clearly rushed as only the beds were made and trash taken out. But the bed cover was taken and not replaced. The top sheet was taken and not replaced… I felt they just weren’t happy with my request, which is not an uncommon request to have one’s room cleaned during a stay. I know Covid changed a lot of things but I have stayed in resorts and regular hotels since then with no problem. I rarely have my room cleaned during my stay but a child visited and dropped crumbs on the bed and floor, so I needed help. Anyway, that’s my only complaint.

It’s been several years since we’ve stayed at Chula Vista but I can say they’ve definitely improved the place. Friendly staff, good food, very good price. During the off season I would highly recommend the VIP package. The only thing I would suggest as an improvement is it would be nice to have an area for adults staying without kids. There was a lot of loud kids running through halls. Not the resorts fault but just an idea. Great place to stay for a weekend!

Unfortunately not a great experience at this resort. I stayed for a weekend to attend a wedding. From the moment I entered registration, every employee made is very clear that they did not like their job or the guests. I get there may be one or two employees that are not friendly but during my stay, not a one smiled, replied when I said hello or even answered questions. I asked a few questions at the front desk and only got a grunt and a "I don't no" answer.The hotel room I was given was not clean. The carpet had not been vacuumed, the furniture was older and worn out. Bed was too firm for me and the bedding had rips in it. Room had a weird smell to it. The refrigerator didn't work very well and the freezer compartment was completely frosted over and unusable. I asked about housekeeping at check in and I was told by the front desk that there was no housekeeping for my stay. I tried calling Guest Services from the room but there was no answer.I felt bad for the couple getting married. Nothing seemed to go right at the reception. The bathroom facilities were horrible and hadn't been attended for some time. No toilet paper in the women's room. Appetizers ran out and many guest did not get anything to eat until the dinner was served. The buffet was setup 30 minutes early and the staff would not let anyone touch it since the bridal couple should go first. That's normal except the couple was off getting photos. By the time people could eat, the food was cold and not very appetizing. When the issue was bought up to the resort staff they just said they don't have enough employees to handle the wedding.The resort is on the river and there is a nice walk long the back of the facility. It is also now pet friendly so that is why I gave it a 1 star. It is also north of the Dells and you don't have to go near the crazy busy downtown area which is nice.

We booked this spring break trip last minute. We took our 4 kids, ages 3, 6, 6 and 12. They had a blast at the indoor water park! It is perfect for kids their ages. We had a 2 bedroom condo room. It fit us perfectly. The room was nice and clean. We definitely plan on visiting again.

Conveniently located, on site water park, with really helpful and attentive lifeguards. On site coffee shop, which is cash or room charge only. That's all for pros. Front desk never answers phone, and most of the time when I walked down to reception, there would be 2 people on their phones. Generally unhelpful front desk, dated rooms. Had various issues during the stay (toilets, check in system down, A.C., etc). Maintenance would come but say they couldn't do anything until the morning. Despite the issues, management did not offer to move us to a different room, or offer alternative solutions. Bottom line: for the price we paid, expected better service. I've had better service at a Super 8 motel. Would not stay here again.

Loved the location of the resort. However, the landscaping is taken way better care of than the actual resort rooms. Our villa was definitely a disappointment. Dirty, smelly, and the A/C was horribly loud. The strong smell of urine coming from the bathroom when we first walked into the room was overwhelming. Clearly the bathroom wasn’t cleaned at all. At check-in, they charged my card an extra $40 for the cleaning service they provide once we leave. That’s a joke because the cleaning job is terrible. The bedding is stained. The bathroom had 4 towels in it for a villa that held 8 adults for 4 days. When we requested more towels, they said they didn’t have any. When trying to call the front desk or guest services, we were either put on hold for long periods of time and then hung up on, or there was never an answer. Our family saved up money for a vacation that was several years overdue and unfortunately we wished we hadn’t wasted our money here. We will definitely go with a hotel that values cleanliness and customer services next time.

We went with friends for the day to enjoy the indoor/outdoor pool and water park. We enjoyed the accessibility to be able to go inside or outside as we pleased.There are numerous water slides and activities inside and outside, including a water coaster, raft, body and mat slides, and a lazy River. There are plenty of places to sit both inside and outside and places to be in the sun and protected from it as well.My only complaint was that when we were ordering drinks the worker was talking on his phone while guests were waiting to be served. A manager did come over and address the situation, which was good. Other than that, it was a great place to spend a day!

We love Chula Vista and look forward to frequent stays. The rooms are beautiful and clean and we enjoy the many outstanding amenities. On our most recent visit, paid more than $600 for 2 days in a 2 queen golf villa just to check in and find broken curtains, room reeking of smoke, patio door with no handle and nailed shut. Guest services offered a different room of the same style in better condition, then rescinded because it was for "wedding guests." (Aren't ALL your guests important?) Was then offered choice of a room with only murphy beds, or a hotel room in the far tower. I selected the tower room, and that was acceptable until I discovered no parking spaces available. Realization dawns - staying at the resort is not possible if there is nowhere to park. I return to registration / check in desk for a third time and request a refund. Drove 2 hours to visit our favorite Chula Vista for a stellar and relaxing getaway. This time left us stressed, frustrated and without a room in a city full of Labor Day travelers. Beware, this place is unreliable and the parking available is insufficient for the number of guests they accommodate. Check in takes forever.

I just recently attended a convention here.This place is cozy, unique, and has a lot of charm. Things are a bit dated, and this place could use some work, but overall this was a good experience. Staff were extremely friendly and helpful. The rooms needed some work, for example the beds could have been more comfortable, and the bathroom could have been cleaned a bit more. I also was disappointed to see that the waterpark was closed on Thursdays which is when I arrived and had time to use it. However I did like how there is good food on the property. Didn't have to leave! Overall this is a good affordable place to stay.

Here for a conference. Firstly, parking is a nightmare. Trying to find a parking spot is next to impossible. Our room was dated, furniture has seen its better day, smelled of stale cigarette smoke, could use a deep cleaning, especially the carpeting. Sticking to the floor while brushing my teeth was disturbing!! The institutional soap and shampoo dispensers were far from impressive, especially for a resort. Toilet should be ADA compliant. Not able to control the temperature of the room made for an uncomfortable experience as it was too warm. No room service stopped to empty garbage, refill coffee, etc. For the price point to stay and eat here, one would expect better accommodations and services.I am always looking for family fun vacation spots with the grandkids and I would not consider this resort.

While this place is undoubtedly beautiful, we expected more for the price. The rooms fell short, with couches showing wear, a crumb-filled pull-out, and outdated features. Despite spacious rooms, the lack of updates was noticeable. The road leading to the location was intriguing, adding to the overall appeal. It's a decent place to stay, but we may hold off on returning until improvements are made. The on-site Starbucks opens at 7, but the understaffing leads to lines forming around 6:30, with a 30-minute wait if you're not there early. Overall, a good experience with some areas needing attention.

Registration staff were friendly and welcoming. Oddly, when we asked to have our room made up we were told COVID protocols were still in place - so no house keeping service during our stay. Upon request fresh towels and linens can be brought to the room. A bit of cost cutting here?!

Took a weekend getaway and did the VIP experience. Han (bartender) made the whole trip enjoyable. My fiance and I enjoyed everything. Only thing we could wish for is a separate pool area for adults or the outside jacuzzi for adults only. Besides that everything was great.

We met our son, his partner and our 3 year old granddaughter for a weekend at the water park. Chula Vista has grown a lot since we were last here. The condo we stayed in was close to the food and the water park. It provided plenty of room for five. The buffets were much more budget friendly than ordering from the menu. Service was quick and friendly. We will definitely plan to return.

We are only sharing this review to help others planning their vacations and to help the resort managers know what they could do to improve.We paid over 400 dollars for our family of 8 to stay in the villa condo. There were horrible stains all over the carpet. We found gross things on the walls in the bathroom. The shower curtain didn’t fit and so water got out on both sides of the curtain and there was gross things in the bottom of the tub. The body soap dispenser in the shower was all empty. There was no bedding for the pull out bed so when we got back late at night to get ready for bed, we had to call someone for bedding and it took them 30 minutes to bring it to us. The worst part was the stains we found on the sheets in the queen bed. They looked like blood stains. The water park is lovely and the kids had a wonderful time but our stay was definitely dampened because of our accommodations.

I was very unimpressed with Chula Vista for how expensive it is! Check in was horrible. First staff we talked to told us that we had over booked people in rooms, but according to our reservation we did not. They wanted us to pay an extra $200 for the “additional people” that we supposedly overbooked but that was incorrect. The second staff we tried to check in with said nothing about us having too many people booked in our rooms but charged me an extra $40 for a “cleaning fee”. That wasn’t disclosed through booking and would’ve been nice to know ahead of time.Next, the rooms. We booked two rooms. One in the main hotel & another “Villa” almost like a condo room. The main hotel rooms had lights that did not turn on and that was the biggest complaint especially because we were there when there were sever thunderstorms and tornado warning. So light was needed but not working in the room.The villa room was spacious but so outdated and falling apart. The sheets had stains on them. We also had 2/5 lights that did not turn on. The oven was falling apart. If you leaned against it it would turn on like there was a fuse issue. The burner on the bottom fell off when attempting to pull it out to use. The chairs at the countertop table top had no cushions and were the most uncomfortable chairs to sit in. So everyone reverted to the floor instead. The patio screen door was broken and wouldn’t close all the way so you couldn’t leave the door open for fresh air without bugs getting in. The bathroom was out of “shower gel” that I doubt was shower gel in the first place. The ice machines were also not working on every other floor so we had to go find a working one a floor down from us which is so inconvenient when we are trying to fill water bottles and coolers. Out of all the places we have stayed as a family of 12 this was a horrible experience for how expensive it is. We would have been better off staying in a separate hotel & getting tickets to their water park which was the only thing that was worth it.

I will start with the good. The location was nice enough, just off the beaten path of the Dells main busy area. The water park was also good and the kids enjoyed it. They also had a nice variety of food options, but very high priced.The bad, however, far outweighed any of this. First, we paid for an upgraded suite over by the golf course and it was absolutely filthy. The hallways were filled with trash bags and wet towels. I wonder if housekeeping was even present. The room itself had black soot all over the floor and tile. I called guest services the next day to request that they come and at least vacuum to try to keep our feet from turning black and despite saying they'd come, no one ever showed up. I think it is funny that they relentlessly call and pester you about taking a timeshare tour, but act annoyed when you tell them a legit problem, then don't even address it. In addition to the disgusting floor, there was mold all over the bathroom ceiling as well as holes in the walls. I took pictures of all of this, but no one during check out even asked me how my stay was, so I didn't even both showing them.Also, the neighbors next door sat out on their balcony smoking marijuana the entire trip and made it so our kids could not go out on our own balcony. I would have reported this to the front desk, but they didn't even care that the room was filthy, why would they care about anything else? Additionally, the toaster was broken, only toasting one side and the beds didn't even have fitted sheets or comforters. Don't even get me started on all the bugs and spiders crawling all over the place. With all of the water park resorts in the Dells, I can't ever imagine that we'd return and would suggest you give this place a pass as well.

Would rate ZERO if I could. Dated, gross, and unfriendly... to put it nicely. Oh, and did I mention we spent $3400 to stay for a week in June, only to be charged AGAIN ($3600 this time) for a stay in August?! Except...we weren't there in August. Shady to say the least. Thank God for fraud protection. Careful with your credit cards, people. AVOID at all *literal* cost.

The Chula Vista was very nice for our convention. Would of liked having better sense of directions finding a closer door from parking to room. Having better directions finding hot tub and pool. Would appreciate longer hot tub and pool hours for adults. I wanted info in our room for services or: massage. Need ed TV guide.

We went for a wedding and had to pay for water park passes that we couldn't use. We stayed in a 2 bedroom suite with our family of 5. Room was clean but when we woke in the morning, none of the main lights would work except bathroom light. We were woken to a clicking sound but not sure where it came from. Beds are too hard for our liking. Room Temperature was perfect. One of the fireplaces did not work and several light switches did not work. Was expensive for the amount of time we used it, but room was very spacious and nicely decorated.Check in took quite a bit longer than expected. Others in our family took 4 hours to check in due to system being down and then still did not get keys. We got 5 key cards and were told we would get a text message when our room was ready as we checked in early, but never got one. Only 2 of the 5 key cards would work and took several attempts to get them to work. A bit frustrating.Did not use the Waterpark. Would have been nice if we could have skipped paying for it, but oh well.

Don't purchase their gift cards online. I purchased a gift card on Dec 26,2023 when they had the bonus deals back in December. $100 gift card included with $20 bonus card. I waited and waited and waited for weeks for it to be shipped. It was never shipped. I spoke with Ariel from Chula Vista and she was going to ship a new card since I didn't receive it. So I waited another week and it turns out it still wasn't shipped. I called after a week after she told me she was going to ship a new card. Turns out it wasn't shipped yet either. At this point it's been almost a month. Precisely 2 days before a whole month. I called them and told them I would personally pick it up since it seems like it was an issue to ship out my gift card that I even paid shipping for. Ariel was nice and even said she will add another bonus $20 card. I finally picked it up on Jan 26, 2024. I only received the $100 gift card and only one bonus card. I informed the front desk people that Ariel had told me that they gave me another extra bonus card for all the inconvenience. The gentleman was rude and gave me attitude and said, " NO. JUST ONE! " Okay, w.e. I didn't want to deal with it anymore so I just left. Rude employee and they could of at least offered a refund on the shipping fee. Oh well, I'll just never do business with them again.

While my family of 14 had a fantastic time (Christmas gift to my family), we were miss in formed of the all inclusive. When we booked we told a different day that our all inclusive started, during check in we were also told a different day it started. I questioned his reply and he quickly changed the day. Went down to dinner and the waiter said: no, no you are all inclusive. So much confusion! On our way home my daughter go a 614.00 charge on her credit card. So much confusion.

We almost ran out of toilet paper the first night, I called the front desk, but no one came. Good thing another person in our party had a room as well, they brought us a roll of toilet paper. My son’s bunk bed had brown spots on the sheets. The dish soap smelled like a locker room.I went down to the office with the dish soap and pictures of my son’s bed. The gentleman helping me shower the manager the photos and had him smell the dish soap. The manager asked if we minded if housekeeping cleaned the room while we were out. I said they could. When we came back from the indoor waterpark our room was clean. The sheets were clean and they left us a new bottle of dish soap.They have a notice hanging in one of the cupboards that you should always wash the dishes and utensils before using them. They should really hang it on the outside of the cupboard. It’s hard to read the paper hanging inside the cupboard because it is in plastic. Every dish that I pulled out of the cupboard was gross. They hadn’t been washed at all, just placed in the cupboard.The other complaint that I have is that the furniture is run down and paint was peeling in the bathroom. I get that families stay there and kids are rough on things, but a little updating goes a long way. I just felt that we paid too much for our room.The staff that we interacted with were great! They were very polite and welcoming. We had to call the front office twice. Once when we ran out of toilet paper, but housekeeping never came. The other time we needed more towels and they came within an hour.

During my first night of my stay someone was able to access my room because the hotel double booked my room. They had the same room number and key cards that were able to fully open my door. This was very shocking and disturbing and could’ve been a very dangerous situation. When I called the hotel about this they barely apologized and even ignored me when I brought it up again. Other than that I think the hotel was overall okay and good for the price.

Nice indoor water park for family, perfect for a weekend or day trip. The staff were friendly and room was clean, I was pleasantly surprised by the size of the room. Bathroom small but clean and nice looking. No damage or bugs found. Plenty of sheets included and extra blanket for pull out sofa bed. We had the 6th floor and it was quiet! Gift shop was cute bathing suits about $45 for women's and Kids $25. They have a very fun coaster, lazy river is nice and tube slides. Plenty of body slides and family rides. Great area to check out. Bella goose cafe 6 minutes down the road perfect for breakfast 😍They have a good sized arcade for the kiddos too.

Having recently visited Chula Vista, I must commend the staff for their exceptional hospitality. They were incredibly friendly and accommodating throughout our stay, making us feel welcomed and valued guests.However, it's undeniable that the building is beginning to show its age. While the facilities were clean and adequately maintained, there were noticeable signs of wear and tear that detracted from the overall aesthetic appeal. Some areas could benefit from renovation or refurbishment to restore their former charm and functionality.Despite this, Chula Vista offered us a quieter alternative for our spring break getaway, which was a welcomed change of pace. The serene atmosphere provided a relaxing environment for unwinding and enjoying some much-needed downtime.

We were in town for a convention at the Chula Vista this past weekend and felt it necessary to write this review. We stayed in the HH Bennett Guest rooms. We had just travelled in from Australia and was looking for a good nights sleep close to the convention hall. On their website they advertise, "Boasting new beds and bedding packages, custom furniture and lighting, granite bathrooms with new-earth tone colors, and located just steps from our Convention Center and Restaurants. Enjoy these indoor-access, upgraded hotel guest rooms and suites with views of either our new Bennett Gardens or “The Dells” of the Wisconsin River from your room." The rooms however were NOT newly upgraded... we had DOGS on our floor (a howling husky). If this was newly renovated,,, why are pets allowed on our floor? The sofa was in poor condition and the beds didn't even have a bottom sheet! Two top sheet and a light cover. You have to ask for blankets. All I'm saying.... is after spending $700+ for two nights? We would have hoped for a little bit more friendly service from the front desk and a better room for that kind of price.

This is our 3rd visit to Chula Vista. Our first 2 experiences brought us back, sadly this time maybe our last. First of all the room was very clean, well stocked kitchenette, roomy, nice views. We love Kaminski's chop house, they make the best cosmos I have ever had, and the food and service are wonderful. We had a double queen villa (my reservation and booking agent said 1 queen bed) over looking the golf course and my complaints are illustrated in the photos. The bathroom door would not stay open so I wedged a washcloth underneath, that solved the problem. The sheets were stained and the only thing between the mattress and the bottom sheet was a thin, felt pad. The couch/pull-out bed could not be sat on or used (see photos). Lastly, the water park, which factored into the decision for our stay was only open from 4-9 pm the day we were there, and with our pre-planned dinner reservations we were not able to use that either. It is unfortunate that this place we loved to visit is now a hard pass.